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US Patent 6,188,683; Canadian Patent 2,198,024 |
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FAQ
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Nothing happens when I click Dial. What’s wrong?
Chances are your phone line is shared between your telephone and Internet connection. If so:
- Click Delay and select a time delay from the dropdown menu. (Bestnetcall will wait the period of time you specify before launching your call; this gives you time to log off the Internet and free your line for the call.)
- Click Dial.
- Log off the Internet immediately and wait
for your phone to ring.
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What is the correct format for the call-from number?
- Enter the number without spaces or dashes.
- If you live in a place that requires you to dial 1+ area code before the local number (e.g., the U.S., Canada, the U.S. Virgin Islands, Barbados, etc.), please include 1 before the area code in your call-from number. Enter your number in this format: 17145551212.
- If you live in a place that requires you to dial country code + city code + local number (this is most countries), do not include an additional 0 or 1 before your country code. Enter your number in this format: 5119876543. Always start with the country code.
- If you are calling from an office or hotel room and your number contains an extension, be sure to include x or o before your extension number:
- Use x if the phone system uses an automated system to connect calls.
- Use o if the system uses an operator to connect calls manually to your extension.
- The proper format for this situation is
5119876543x1359 or 5119876543o1359.
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What is the correct format for the call-to number?
- Enter the number without spaces or dashes.
- If you are calling a place that requires you to dial 1+ area code before the local number (such as the U.S., Canada, the U.S. Virgin Islands, Barbados, etc.), please include 1 before the area code in your destination number. Enter the number in this format: 17145551212.
- If the number you are calling requires country code + city code + local number, enter the number in this format: 5113426847. Do not use 00 or 011 in front of the number. Always start with the country code.
- If you are calling to an office or hotel room and the number contains an extension, be sure to include x or o before the extension number.
- Use x if the phone system in the office or hotel you’re calling uses an automated system to connect calls.
- Use o if the system uses an operator to connect calls manually to the extension.
- In this situation, the proper format is
5119876543x1359 or 5119876543o1359.
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How do I verify a country code?
Click on Dial Example on our Call Now or Conference Call pages. Then click on the dropdown menu that says "USA." From there you will be able to find the dialing format for the country you are calling to or from.
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How do I verify a city code?
Click on Dial Example on our Call Now or Conference Call pages. To find the city code, click on the dropdown menu that says "USA" and select the country. Now click the Select City button. Click on the dropdown menu and select the city you wish to call.
If you have completed these steps and still can’t complete your call:
Email us at fastresponse@bestnetcom.com. Please include your username or account number and any error messages you are receiving.
OR
Use our Live Help service, available from 8 a.m. to 6 p.m. EST weekdays.
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